Our goal is to make it possible for anyone to achieve radiant, healthy-looking skin. If you are not completely satisfied with your Rodan + Fields order, simply follow the return instructions below within 60 days from the date of purchase to receive a full refund*.
We're Here for You
Are You a Preferred Customer (PC)?
Update your PC subscription by logging in to your account.
Select "My Account" from the top right corner, then "Edit Order."
Are You an Independent Consultant?
To learn more about returns, including unsold inventory, resalable items, and RF Mall purchases,
please refer to Section 10 in the Rodan + Fields Policies and Procedures.
For questions about your order, contact Sales Support via email or call 1.855.732.2623.
Complete the Return Authorization Form (RA) located at the bottom of the Rodan + Fields Invoice.
Send product(s) and Return Authorization Form to:
Rodan + Fields
c/o Direct Distribution Centres
118, 5664 69 Ave SE.
Calgary, Alberta T2C 5B1
Items that are returned outside of the R+F return policy will be discarded and no refund will be issued.
Preferred Customers: To change the status of your PC Perks Account, log in to your account, click "My Account" and proceed
with any updates.
Consultant Returns: For additional return information, refer to section 10 in the Policies and Procedures.
An email notification will be sent once all items are received and processed.