How do I enroll in PC Perks?
If you do not have an R+F Consultant, simply enroll as a PC here
and we will help you find a Consultant in your area.
What is the difference between a Retail Customer and Preferred Customer?
As a Retail Customer, you can order Products at any time at the suggested retail price. As a Preferred Customer enrolled in PC Perks, you receive a minimum 10% savings off retail prices on all Products, free shipping on your bi-monthly replenishment order, enhanced Customer Service including our PC Perks Hotline and quarterly e-newsletter, and exclusive Preferred Customer promotions.
How is the Preferred Customer price calculated?
Preferred Customer pricing is a set price that is at least 10% off our listed retail price. As a Preferred Customer you get this discounted pricing any time you shop with Rodan + Fields.
What is a bi-monthly replenishment order?
Once you enroll in PC Perks, you will receive your favorite Rodan + Fields Products every 60 days. Your bi-monthly replenishment order must amount to at least $80 at Preferred Customer pricing. You can update the contents of your replenishment order at any time by logging in and selecting “My Account”.
How do I edit my PC Perks order?
To manage your PC Perks account, visit your Consultant's Personal Website or www.rodanandfields.com, enter your username and password in the upper right corner, and click "My Account." Edits made until the day prior to your order ship date will be reflected in your next order. Once your order has been processed, we cannot cancel or modify the order.
How do I delay or cancel my Preferred Customer Account?
You can delay or cancel your Preferred Customer account at any time by logging in to your PC Perks account, clicking "Change My PC Perks Status" and then clicking "Cancel my PC Perks Account" at least five business days prior to the scheduled shipment of your auto-ship replenishment order.
When will shipping charges be applied?
Preferred Customers receive free shipping on every bi-monthly replenishment order. Regular shipping rates apply to any orders placed in addition to your replenishment orders.
When will my order be processed?
If your initial order is submitted on or before the 20th of the month, your replenishment order will be billed to your credit card and shipped approximately 60 days after the billing and shipment of the initial order. If your initial order is submitted after the 20th of the month, your replenishment order will be billed to your credit card and shipped on or around the 20th day of the second month following the shipment of your initial order.
What if I want to return a product from my PC Perks replenishment order?
All of our products are backed by a 60-day satisfaction guarantee. If you are not completely satisfied with your product, please contact the PC Perks Hotline or email us at firstname.lastname@example.org
for assistance with any returns or exchanges. As long as your final order totals over $80.00 at Preferred Customer pricing, you are still eligible for all Preferred Customer benefits.
What if I did not get the right products in my PC Perks replenishment order?
We pride ourselves on superior Customer Service. If we made an error is processing your PC Perks replenishment order, please contact the PC Perks Hotline or email us at email@example.com
so we can correct the error immediately.