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SATISFACTION
GUARANTEE

Rodan + Fields®

 

WE'RE HERE FOR YOU

“Before Rodan + Fields was a company, it was two doctors. First and foremost, we are physicians committed to healing our patients’ skin. We stand behind our products, but most importantly, we stand behind you.”
—Katie Rodan, M.D.

We want you to be fully satisfied with every item that you purchase from Rodan + Fields. So, if for any reason you are not completely satisfied, you may return the unused portion of the product within 60 days from the date of order for a full refund of the purchase price (less shipping charges).

We suggest that you send your return via Federal Express or insured Parcel Post for your protection and to ensure prompt delivery. Please complete and enclose the Return Authorization Form located at the bottom of your Rodan + Fields invoice with your products.

For other questions regarding your order, please contact us at salessupportca@rodanandfields.com or 1.855.732.2623.

 

RETURN INSTRUCTIONS:


  • Complete the Return Authorization Form (RA) located at the bottom of the Rodan + Fields Invoice.
  • Send product(s) and Return Authorization Form to:
    Rodan + Fields
    c/o Direct Distribution Centres
    118, 5664 69 Ave SE.
    Calgary, Alberta T2C 5B1
Please Note:
  • Items that are returned outside of the R+F return policy will be discarded and no refund will be issued.
  • Preferred Customers: To change the status of your PC Perks Account, log in to your account, click “My Account” and proceed
    with any updates.
  • Consultant Returns: For additional return information, refer to section 10 in the Policies & Procedures.
  • An email notification will be sent once all items are received and processed.