GENERAL

At the RF Connection, we receive all types of skin and product related questions. Scroll below for answers to the most common general questions.

COMMON QUESTIONS

  • 65
    How is Rodan + Fields® different?

    Rodan + Fields products are based on Stanford-trained dermatologists’, Dr. Katie Rodan and Dr. Kathy Fields, philosophy of Multi-Med® Therapy. This regimen-based approach to treating common skin concerns combines over-the-counter (OTC) pharmaceutical and active cosmetic ingredients in the right combination with optimized, elegant formulations to deliver clinically proven results, without a visit to the dermatologist’s office. All regimens undergo third party clinical tests to ensure safety and efficacy. Our products are backed by a 60-day money back guarantee.

  • 59
    Do you have a product guarantee?

    We are so confident our products will deliver real results, we offer a 60-day satisfaction guarantee. If for any reason you are not completely satisfied, you may return the unused portion of the product within 60 days from the date of shipment for an exchange or full refund of the purchase price.

  • 60
    Can Rodan + Fields products be used by all ethnicities?

    Rodan + Fields products may be used on skin of any ethnicity for the appropriate common skin concern such as sensitive or irritated skin, visible signs of skin aging, dull and sun damaged skin or acne-prone skin. For more information on caring for skin of different ethnicities, we recommend the Doctors’ best-selling book Write Your Skin a Prescription for Change, which is available through Rodan + Fields Independent Consultants.

    Click here to see real results experienced by people of various ethnicities using Rodan + Fields products.

  • 66
    Are your products made in the USA?

    The majority of our products are manufactured in the United States, and all products are compliant with appropriate government and industry guidelines and regulations. We have an internal team that visits our manufacturers to ensure that all of our products are made to Dr. Rodan and Dr. Fields' high standards. In the few cases when having products made in the United States is not feasible, we use thoroughly vetted and appropriately registered offshore manufacturers. These products are:
    REDEFINE AMP MD™ Micro-Exfoliating Roller (Korea)
    REDEFINE Night Renewing Serum (Italy)
    REDEFINE Lip Renewing Serum (Italy)

    All other Rodan + Fields products are manufactured in the United States.

  • 63
    What is the shelf life of Rodan + Fields products?

    Every batch of product Rodan + Fields sells goes through extensive quality and safety testing before it is released for sale. The shelf life of our products varies based on the specific formulation and type of product. The FDA requires that Over-the-Counter (OTC) products have an expiry date on inner (primary) and outer (secondary) packaging. Cosmetic (non-OTC) products that do not list a specific expiration date have a shelf life that is substantiated based on FDA shelf life testing guidelines. Unless specified on the packaging, the shelf life of cosmetic products is a minimum of two years.

  • 64
    Do you have travel sizes?

    Many of our products are packaged as less than 3.0 fluid ounces and are appropriate for carry-on air travel. However, we do not produce specially packaged travel size products.

  • 61
    Does Rodan + Fields offer samples of their products?

    Rodan + Fields offers a full money back satisfaction guarantee within 60 days of purchasing our products. Because it generally takes two or more weeks to see results from a change in your skincare routine, we do not offer samples of our products.

  • 58
    Are Rodan + Fields products tested on animals?

    Rodan + Fields products are not tested on animals.

  • 57
    Are Rodan + Fields products environmentally friendly?

    Most Rodan + Fields product containers are recyclable and all are manufactured and handled in accordance with all applicable federal, state and local environmental laws and regulations, including the strict California Hazardous Waste Act.

  • 603
    What is the proper way to take care of my REDEFINE Multi-Function Eye Cream?

    The two best practices to ensure that your eye cream stays in the same smooth and creamy consistency that it arrived in are:

    Replacing the inner lid liner and screwing on the cap tightly after each use.

    Because the peptide ingredients and unique formulation are so valuable, make sure that you are caring for your Eye Cream properly. Multi- function eye cream will take better care of your eyes, if you take better care of it.

  • 449
    *Is a complete ingredient list available?

    Click here for a complete list of Rodan + Fields products and ingredients. Ingredient lists are also available for each product on the product packaging and on Rodan + Fields product websites.

    *Pertains to U.S. only

  • 62
    Do you sell Rodan + Fields outside of the United States?

    Yes, currently, Rodan + Fields products are sold in the United States and Canada.