Category Archives: Australia General FAQs

Australia General FAQs


The Doctors and the team of scientists at Rodan + Fields developed Face Masks so users could address additional skin concerns outside of their primary Regimen (e.g. a REDEFINE Regimen user could use the REVERSE Radiance Mask to address dullness and uneven skin tone).

As the Face Masks contain unique ingredients, they can also be paired with the corresponding Family Regimen (e.g., REDEFINE Regimen + REDEFINE Rejuvenation Mask) to boost Regimen results.


Face Masks are rinse-off facial products designed for use in conjunction with Regimen routines for instant improvement you can see and even more results over time.

We are launching four Face Masks (one mask per Regimen Family) to address the following skin concerns:

  • REDEFINE Rejuvenation Mask for appearance of fine lines and wrinkles
  • REVERSE Radiance Mask for the look of dullness and uneven skin tone
  • UNBLEMISH Clarifying Mask for acne and breakouts
  • SOOTHE Rescue Mask for sensitivity and visible redness

Face Masks can be paired with any Regimen to address additional skin concerns or boost Regimen results.

The following are products for Australia that contain nut derivatives:

REDEFINE Multi-Function Eye Cream
-Macadamia Integrifolia Seed Oil

REDEFINE Lip Renewing Serum
-Butyrospermum Parkii (Shea) Butter

REVERSE Dual Active Brightening Complex
-Butyrospermum Parkii (Shea) Butter

-Butyrospermum Parkii (Shea) Butter

For anyone with an allergy, please review the ingredient list with your doctor before using any products.

We also advise to patch test products before using:
Patch test the products on separate areas near the place of planned application three times a day for three days on a small area to see if the skin can acclimate to the formulations.

The following products in Australia contain vitamin E:

REDEFINE Daily Cleansing Mask
REDEFINE Multi-Function Eye Cream
REDEFINE Overnight Restorative Cream
REDEFINE Lip Renewing Serum
REVERSE Dual Active Brightening Complex
REVERSE Shield Brightening Lotion SPF 15
SOOTHE Gentle Cream Wash
SOOTHE Sensitive Skin Treatment
SOOTHE Calming Lotion SPF 15
ENHANCEMENTS Micro-Dermabrasion Paste
ESSENTIALS Daily Body Moisturizer

What can be done about pores and ageing skin?

When it comes to ageing, we tend to focus on the usual suspects—lines and wrinkles. We ignore our pores until one day, seemingly out of nowhere, there they are… large pores on our faces.

While you can never change the physical size of your pores, you can minimise their appearance with skincare containing hydroxy acids to exfoliate dead, dulling surface cells, and Kaolin Clay and peptides for firmer-looking skin.

Young skin has healthy amounts of collagen and elastin fibres, keeping it firm and supple. Physiological changes, environmental factors (especially sun exposure) and detrimental lifestyle choices such as smoking all contribute to our skin’s loss of these supportive fibres as we age. With a reduction of collagen and elastin, we see sagging, wrinkles and noticeably enlarged pores. Thankfully, the right skincare can help maintain skin’s youthful appearance and defend your skin against the effects of time and the environment. The end result: a visibly firmer, more radiant and flawless-looking complexion.

How do I know which Rodan + Fields Regimen is right for me?

Dr. Katie Rodan and Dr. Kathy Fields have taken the guesswork out of your skincare routine with the Rodan + Fields Solution Tool. With answers to a few easy questions, we can recommend a skincare Regimen specifically for your skincare needs.

The Rodan + Fields Solution Tool is available exclusively through our Rodan + Fields Consultants’ Personal Websites. To get your customised skincare recommendations, contact the Independent Consultant who introduced you to Rodan + Fields.

Why does Rodan + Fields use parabens?

Rodan + Fields® is committed to product safety and efficacy, and compliance with cosmetics regulations. Adequate preservative systems, including parabens, are essential when formulating safe and effective cosmetics. There are no known health risks when preservatives are used within their recommended concentrations. Further, parabens are very effective preservatives at low concentrations, heat stable and behave synergistically with other preservatives. Currently, no other preservatives on the market perform as well as parabens even when maximising their concentration limits.

For more information, please check out our FAQs on parabens.

Why are Rodan + Fields products SPF 15?

Our sunscreen products in Australia are customised for our Australian consumers based on the regulatory landscape in Australia, and are labelled according to Australian regulatory guidelines.

Our sunscreen products have been tested to meet the SPF value as indicated on our products. SPF 15 creates an effective sunscreen to help protect your skin from potential sun damage, filtering approximately 93% of UV rays. No sunscreens can block out 100% of UV rays, hence, no one on the market can sell sunblock. SPF 30 filters approximately 97% of UV rays, while SPF 50+ filters approximately 98% of UV rays.

If you would like to apply a higher SPF in addition to your Rodan + Fields Regimen, you may do so as an incremental step, which should not interfere with your results. Nonetheless, the best protection is achieved through frequent reapplication (approximately every 2 hours), wearing protective clothing and avoiding sun exposure. If you would like to apply a higher SPF in addition to your Rodan + Fields Regimen, you may do so as an incremental step, which should not interfere with your results. Nonetheless, the best protection is achieved through frequent reapplication (approximately every 2 hours), wearing protective clothing and avoiding sun exposure.

Are Rodan + Fields products hypoallergenic?

Rodan + Fields conducts irritancy studies on all our products, which have been demonstrated to be safe to use. We cannot assure that any product is allergy-free as everyone’s skin type is different. Those who are concerned about allergies should review the ingredient list with their health care professional and patch test all new products prior to usage.

For those who are concerned that their skin may be reactive or sensitive to ingredients, we recommend patch testing on the jaw line in a small area before introducing them on their face.

Specifically, we suggest this “patch test” for three days, three times a day:
1) Apply a small amount of the product for 30 seconds, then rinse it off.
2) Apply each product on a separate area and when re-testing, re-apply the products over themselves.
3) Watch for a product reaction – redness, dryness, irritation or swelling.
4) When you re-introduce the products, do not use any products that irritate your skin.

What are peptides?

Peptides are chains of amino acids that may occur naturally in the body or are synthesised in the laboratory. For skincare applications, different types of peptides are used. For example, some peptides are used in skincare products to reduce the appearance of ageing, and other types of peptides may be used to reduce visible redness.

Are Rodan + Fields products natural or organic?

Our primary concern is the safety and efficacy of our products and natural ingredients are not always the safest or most effective alternatives. Rodan + Fields products are not classified as either natural or organic. Although many government and nongovernmental agencies have issued guidelines, there is no single uniform definition of the term “natural” as applied to cosmetic products. Natural does not necessarily mean safe. Some natural ingredients, such as bacteria and mushroom, could present harmful effects. Dr. Katie Rodan and Dr. Kathy Fields have created a Regimen-based solution to skincare concerns by combining the best-in-class skincare ingredients to produce easy-to-use, aesthetically elegant formulations that produce real, visible results.

Will the products be the same as in the U.S.?

At launch, the Australian product assortment is not exactly the same as the U.S. assortment. Rodan + Fields conducted extensive market research and user testing to better understand the skincare needs of this particular market. In Australia, many consumers are focused on looking and feeling good in their skin at any age. Australians are also particularly sensitive to the appearance of sun damage. For this launch, Rodan + Fields selected REDEFINE Regimen, REVERSE Regimen and SOOTHE Regimen, which we have found particularly well suited to the needs of this market. The launch portfolio will also include REDEFINE AMP MD System, REDEFINE Multi-Function Eye Cream, REDEFINE Lip Renewing Serum, REDEFINE Intensive Renewing Serum, ENHANCEMENTS Micro-Dermabrasion Paste, ESSENTIALS Lip Shield, and ESSENTIALS Gauze Pads to round out the portfolio at different price points.

Due to Australian Government regulations on certain ingredients, Rodan + Fields has elected to not release the UNBLEMISH Regimen, ENHANCEMENTS Lash Boost and REDEFINE ACUTE CARE into the market at launch.

Should I remove makeup prior to using an R+F Regimen?

You may clean your face of makeup prior to using Rodan + Fields cleansers as these cleansers are designed to address a specific skin concern and may not remove medium to heavy makeup. We suggest using makeup remover to remove eye makeup and any foundation or facial makeup. Follow with application of your Regimen cleanser as directed.

Are R+F products safe?

The safety and efficacy of our products are our primary concerns. As a result, we follow all regulatory guidelines and constantly review ingredient information and testing data. In addition, we conduct irritancy testing on all of our products and all of our Regimens undergo dermatologist-run third-party clinical testing to ensure safety and efficacy.

How can I patch test the eye area?

If concerned about sensitivity to products used near the eye area, try this patch test prior to using them. Apply a product on either temple area three times a day for three days, and watch for redness, irritation, swelling or watering eyes. If this occurs, do not use the product.

How can I patch test products?

If you are concerned about potential sensitivity to a product, you should review the Australian ingredient list with
your doctor before using.

In addition, if you have concerns about sensitivity we recommend you test products using the following

  1. Apply a small amount of the product on your jawline or neck. If you’re testing a cleanser, apply it for 30 seconds and then rinse it off.
  2. When testing multiple products, apply each product on a separate area. When you test again, reapply each product in the same area as originally applied.
  3. Watch for any signs of redness, dryness, irritation or swelling.
  4. Repeat three times a day for three days.

If you’ve determined you are sensitive to a product, discontinue use. You may want to consider consulting your doctor for further testing to determine whether your skin may be sensitive to certain ingredients so that you may avoid using products containing that ingredient in the future.

Can I use other products with R+F Regimens?

At Rodan + Fields® we believe the best skincare results come from using the right ingredients in the right formulations in the right order to visibly transform skin. Our Regimens are clinically tested to work as developed. Other products may interfere with the benefits and we cannot guarantee results.

Do I need to use a complete Regimen?

At Rodan + Fields®, we believe in using a full Regimen on the face to address skin issues effectively. No single ingredient nor product can effectively address a complex skin concern. Although skin conditions can be complex, the solutions are simple with easy-to-use systems designed to give you radiant, healthy-looking skin. Because visible results come over time with regular use, our Regimens come packaged in 60-day quantities, so you can see results with your very first Regimen.

Through our clinical studies and customer testimonials, we can verify the efficacy of the Regimens.

Visit our Solution Tool for a custom skincare recommendation.

Does Rodan + Fields offer samples of their products?

Rodan + Fields offers Give it a Glow sample packets to help you get the conversation started. Since it generally takes two or more weeks to see results from a change in your skincare routine, we do not offer samples of our Regimens. Rodan + Fields offers a full money back satisfaction guarantee within 60 days of purchasing our products. Pursuant to our Policies and Procedures, Rodan + Fields does not allow Independent Consultants to repackage our full-size products into smaller containers for sampling purposes. Repackaging products may compromise the integrity of the product and the visible results may not be experienced. With most new skincare products, especially Regimens, results are typically seen in two or more weeks.

What is the shelf life of Rodan + Fields products?

Every batch of products Rodan + Fields sells goes through extensive quality and safety testing before it is released for sale. The shelf life of our products varies based on the specific formulation and type of product. The Therapeutic Goods Administration (TGA) requires sunscreen products to have an expiry date on the product packaging. Cosmetic (non-SPF) products are not required to list a specific expiry date. Generally, the shelf life of a cosmetic product is a minimum of two years unless otherwise specified on the packaging.

Can Rodan + Fields products be used on the skin of all ethnicities?

Rodan + Fields products may be used on the skin of any ethnicity. Our products are designed for both preventive measures and to address common skin concerns such as visible signs of skin ageing, dullness, uneven skin tone and sensitivity. For more information on caring for the skin of different ethnicities, we recommend Dr. Katie Rodan and Dr. Kathy Fields’ best-selling book Write Your Skin a Prescription for Change, which is available through Rodan + Fields Independent Consultants and through our website.

Does Rodan + Fields have a product guarantee?

We offer a 60-day satisfaction guarantee because we are confident our products will deliver real visible results. If for any reason you are not completely satisfied, you may return the unused portion of the product within 60 days from the date of shipment for an exchange or full refund of the purchase price.

How is Rodan + Fields different?

As Stanford-trained dermatologists, Dr. Katie Rodan and Dr. Kathy Fields created the Rodan + Fields skincare line based on their years of practice and skincare philosophy. They learnt that it takes more than one ingredient or one product to fully address a skin concern. It takes a Regimen-based approach, and each of our Regimens uses the right ingredients in the right formulations in the right order to deliver visibly transformative results.