Category Archives: US General FAQs

US General FAQs

What can I do for little white spots that “freckle” my skin?

Persistent sun damage may eventually cause some of the pigment-producing cells in your skin to stop producing melanin, leaving white confetti-like spots technically known as guttate hypomelanosis. Always take precautions to protect your skin from UVA and UVB damage. Be diligent with the use of broad spectrum sunscreens, cover up and seek shade whenever possible.

What products should I avoid if I have extremely sensitive skin?

Avoid exfoliating or desquamating products, including our ENHANCEMENTS Micro-Dermabrasion Paste and REDEFINE Night Renewing Serum, REVERSE Deep Exfoliating Wash, and AMP MD Micro-Exfoliating Roller. Visit the Solution Tool for a customized skincare routine based on your needs, based on the expertise of Dr. Katie Rodan and Dr. Kathy Fields.

The Rodan + Fields Solution Tool is available exclusively through our Rodan + Fields Independent Consultants’ Personal Websites. To get your customized skincare recommendation, contact the Consultant who introduced you to Rodan + Fields.

For questions pertaining to any potential adverse effects associated with using ENHANCEMENTS Lash Boost

Rodan + Fields’ philosophy is to create safe and effective formulations, and thus, would not place a product on the market otherwise. ENHANCEMENTS Lash Boost is clinically and ophthalmologist tested, and found to be safe and non-irritating. It is a nightly lash conditioning serum that is intended to moisturize, nourish and protect your lashes. ENHANCEMENTS Lash Boost is a cosmetic-grade product designed to improve the appearance of your lashes. It is not a drug product and will not affect the structure and function of your lashes. For best results, apply ENHANCEMENTS Lash Boost to the lash or brow line. If you have health or medical concerns, confer with your doctor. And if you do experience some adverse effects, please discontinue use and seek medical advice.

Is ENHANCEMENTS Lash Boost safe for my eyes?

Yes. ENHANCEMENTS Lash Boost is ophthalmologist tested and found to be safe and non-irritating. However, as with any cosmetic product, some individuals may report temporary tingling or redness, which normally disappears after continued use. If any tingling, itching or redness persists or is not tolerable, discontinue use and seek medical advice.
If you experience slight irritation, discontinue use for at least one day or longer if symptoms persist. Sometimes your skin needs to adjust to new products/ingredients. Here are two options to determine if your skin accepts the ENHANCEMENTS Lash Boost formulation.

  1. Patch test: On clean and dry skin apply a small amount of ENHANCEMENTS Lash Boost on a small area of the lash line of one eye. Allow to completely dry before applying other products near the area. Observe the skin for 24 hours to determine the skin acclimation.
  2. Reduce the frequency of application to every other day until the sensation no longer occurs. Gradually go back to daily application.

In either instance, if skin appears normal then apply ENHANCEMENTS Lash Boost as directed. However, if any tingling, itching or redness persists or is not tolerable, discontinue use and seek medical advice.

I have heard about side effects caused by drugs and other products used to improve lashes. Should I be concerned about potential side effects from the use of ENHANCEMENTS Lash Boost?

No. The only serious side effects we have heard about are those associated with drug products, not cosmetics. ENHANCEMENTS Lash Boost is a cosmetic, and the ingredients have not been associated with any significant side effects. Further, Rodan + Fields’ philosophy is to create safe and effective formulations, and thus, would not place a product on the market if otherwise. ENHANCEMENTS Lash Boost is clinically and ophthalmologist tested, and found to be safe and non-irritating. However, if you have health or medical concerns, confer with your doctor.

Moreover, as with any cosmetic product, some individuals might experience temporary discoloration around the eye area associated with product sensitivity or excessive product usage. The eye area is thin, delicate skin and if you do experience sensitivity to ENHANCEMENTS Lash Boost, we recommend temporarily discontinuing use to allow the skin to return to normal.

What if I experience tingling, burning, redness or irritation after using ENHANCEMENTS Lash Boost?

Sometimes your skin needs to adjust to new products/ingredients. Here are two options to determine if your skin accepts the ENHANCEMENTS Lash Boost formulation:

  1. Patch test: On clean and dry skin apply a small amount of ENHANCEMENTS Lash Boost on a small area of the lash line of one eye. Allow to completely dry before applying other products near the area. Observe the skin for 24 hours to determine the skin acclimation.
  2. Reduce the frequency of application to every other day until the sensation no longer occurs. Gradually go back to daily application.

In either instance if skin appears normal then apply ENHANCEMENTS Lash Boost as directed. However, if any tingling, itching or redness persists or is not tolerable, discontinue use and seek medical advice.

What are your suggestions for getting started with my Rodan + Fields Regimen?

For best results with your Rodan + Fields Regimen we recommend these simple steps:

  1. Visit the Solution Tool: Developed by Dr. Rodan and Dr. Fields and based on how they work with their own patients, the Solution Tool offers users a customized skincare routine designed to address your specific skincare needs.
  2. Say Cheese: While you wait for your Regimen to arrive, take a baseline picture. Changes in skin occur gradually and the best way to track your progress is with regular before and after pictures.
  3. Read the Regimen Brochure: Before you get started, read the Regimen brochure. This contains important information on how to begin using the products for best results.
  4. Track and Share your Progress: Take progressive pictures at least every 30 days and share your results with us. If your testimonial is selected for publication you will receive a free Regimen of choice.

How do I know which Rodan + Fields Regimen is right for me?

Dr. Rodan and Dr. Fields have taken the guesswork out of your skincare routine with the Rodan + Fields Solution Tool. With answers to a few easy questions, we can create a skincare routine specifically designed for you (based on over 50 years of combined dermatology experience).

The Rodan + Fields Solution Tool is available exclusively through our Rodan + Fields Consultants’ Personal Websites. To get your customized skincare recommendations, contact the Consultant who introduced you to Rodan + Fields.

Are Rodan + Fields products natural or organic?

Our primary concern is the safety and efficacy of our products and natural ingredients are not always the safest or most effective alternatives. Rodan + Fields products are not classified as either natural or organic. While many government and nongovernmental agencies have issued guidelines, there is no single uniform definition of the term “natural” as applied to cosmetic products. Dr. Rodan and Dr. Fields have created a regimen-based solution to skincare concerns by combining the best-in-class over-the-counter (OTC) and skincare ingredients to produce easy-to-use, aesthetically elegant formulations that produce real, demonstrable results.

For more on this topic, check out the Skinpact News Webisode “Earth Day.”

Are Rodan + Fields products safe?

The safety and efficacy of our products is our primary concern. As a result we follow all FDA guidelines and constantly review ingredient information and testing data. We are also members of the Personal Care Products Council (PCPC) which initiated the Cosmetic Ingredient Review (CIR) Expert Panel as an independent, nonprofit scientific body that assesses the safety of ingredients used in cosmetics and skincare products. In addition, we conduct irritancy testing on all of our products and all of our Regimens undergo dermatologist-run third party clinical testing to ensure safety and efficacy.

How do I test products to determine if my skin is sensitive to them?

We recommend you test products using the following instructions for three days, three times a day:

  1. Apply a small amount of the product on your jawline or neck. If you’re testing a cleanser, apply it for 30 seconds, and then rinse it off.
  2. Apply each product on a separate area. When you test again, reapply the products in the same area as originally applied.
  3. Watch for any signs of redness, dryness, irritation or swelling.

If you determine you are sensitive to a product, discontinue use. You may want to consider consulting your physician for further testing to determine whether your skin may be sensitive to certain ingredient(s) so that you may avoid using products containing that ingredient in the future.

Are Rodan + Fields sunscreens approved by the Skin Cancer Foundation?

All Rodan + Fields sunscreens have been awarded the Skin Cancer Foundation’s Seal of Recommendation. This designation is only granted to sun protection products that meet stringent criteria and provide scientific data to demonstrate that the product sufficiently and safely aids in the prevention of sun-induced damage to the skin.

What is the proper way to take care of my REDEFINE Multi-Function Eye Cream?

The best practice to ensure that your REDEFINE Multi-Function Eye Cream stays in the same smooth and creamy consistency that it arrived in is to replace the inner lid liner and screw the cap on tightly after each use.

Because the peptide ingredients and unique formulation are so valuable, make sure that you are caring for your eye cream properly. REDEFINE Multi-Function Eye Cream will take better care of your eyes, if you take better care of it.

What is the shelf life of Rodan + Fields products?

Every batch of products Rodan + Fields sells goes through extensive quality and safety testing before it is released for sale. The shelf life of our products varies based on the specific formulation and type of product. The FDA requires that over-the-counter (OTC) products have an expiry date on inner (primary) and outer (secondary) packaging. Cosmetic (non-OTC) products that do not list a specific expiration date have a shelf life that is substantiated based on FDA shelf life testing guidelines. Unless specified on the packaging, the shelf life of cosmetic products is a minimum of two years.

Are your products made in the USA?

The majority of our products are manufactured in the United States, and all products are compliant with appropriate government and industry guidelines and regulations. We have an internal team that visits our manufacturers to ensure that all of our products are made to Dr. Rodan and Dr. Fields’ high standards. In the few cases when having products made in the United States is not feasible, we use thoroughly vetted and appropriately registered offshore manufacturers. These products are:

  • REDEFINE AMP MD™ Micro-Exfoliating Roller (Korea)
  • REDEFINE Night Renewing Serum (Italy)
  • REDEFINE Lip Renewing Serum (Italy)

All other Rodan + Fields products are manufactured in the United States.

Can Rodan + Fields products be used by all ethnicities?

Rodan + Fields products may be used on skin of any ethnicity for the appropriate common skin concern such as sensitive or irritated skin, visible signs of skin aging, dull and sun damaged skin or acne-prone skin. For more information on caring for skin of different ethnicities, we recommend the Doctors’ best-selling book Write Your Skin a Prescription for Change, which is available through Rodan + Fields Independent Consultants.

See real results experienced by people of various ethnicities using Rodan + Fields products.

How is Rodan + Fields different?

Rodan + Fields products are based on Stanford-trained dermatologists’, Dr. Katie Rodan and Dr. Kathy Fields, philosophy of Multi-Med® Therapy. This regimen-based approach to treating common skin concerns combines over-the-counter (OTC) pharmaceutical and active cosmetic ingredients in the right combination with optimized, elegant formulations to deliver clinically shown results, without a visit to the dermatologist’s office. All Regimens undergo third party clinical tests to ensure safety and efficacy. Our products are backed by a 60-day money back guarantee.