Category Archives: ESSENTIALS & ENHANCEMENTS

ESSENTIALS & ENHANCEMENTS FAQs

When do I apply Active Hydration Bright Eye Complex if using it with ENHANCEMENTS Lash Boost?

For best results, start with a clean, dry eye area. Apply ENHANCEMENTS Lash Boost as directed and wait approximately 90 seconds for the product to completely dry. Apply a small amount of Bright Eye Complex underneath the eye area, avoiding the lashes.

Is Active Hydration Bright Eye Complex safe for contact wearers?

Active Hydration Bright Eye Complex has been tested by ophthalmologists and found to be safe for use around the eye and while wearing contacts.

How do I use Active Hydration Bright Eye Complex with REDEFINE ACUTE CARE?

Use Active Hydration Bright Eye Complex in the morning and evening when you are not using the ACUTE CARE patches. On the evenings that you use the REDEFINE ACUTE CARE patches remember that your skin must be completely clean and dry before applying it. There cannot be any leave-on products underneath the ACUTE CARE, including Active Hydration Bright Eye Complex.

Can I use Active Hydration Bright Eye Complex if I’m pregnant or nursing?

We recommend that a woman who is pregnant or nursing consult with her doctor about her current products and/or the use of cosmetic tools, or before making any changes regarding her skincare routine. Providing the U.S. ingredient list or Canada ingredient list will help inform the doctor.

Is one eye product better than the other?

Neither eye product is better than the other—the product you choose should be based on what’s best for your individual skincare needs. To find out which eye product is best for you or your Customer, visit the Rodan + Fields U.S. Solution Tool or Canada Solution Tool.

What if I have multiple eye area concerns? Can I use both Active Hydration Bright Eye Complex and REDEFINE Multi-Function Eye Cream products?

Yes, if you have multiple eye area concerns—for example, both dark circles and crow’s feet—you can incorporate REDEFINE Multi-Function Eye Cream and Active Hydration Bright Eye Complex into your skincare routine.

Anyone concerned with both aging and stressed eyes can use both products. Either ENHANCEMENTS Active Hydration Bright Eye Complex in the morning and REDEFINE Multi-Function Eye Cream at night, or you can first apply Bright Eye Complex followed by a layer of Multi-Function Eye Cream.

How do I use Active Hydration Bright Eye Complex with Active Hydration Serum?

Active Hydration Bright Eye Complex is specifically formulated to help with the appearance of dark circles and puffiness around the eye area while Active Hydration Serum is formulated for the rest of your face. If you use both products on their specified areas, you can maximize the benefits of R+F’s proprietary 3D3P Molecular Matrix technology.

To use the products together, after cleansing and toning (or after Step 1 of the SOOTHE Regimen) apply Active Hydration Bright Eye Complex as directed beneath the eyes over the orbital bone ridge on the lower lid and towards the eye but staying away from the lashes. Next, apply Active Hydration Serum over the face and onto the orbital bone. Follow with the remaining steps of your Regimen.

Why isn’t Australia getting Active Hydration Bright Eye Complex?

R+F is thrilled to have launched into the Australian market in September 2017. We are focused on extending our brand DNA and business into this new market with our Multi-Step Science skincare philosophy and focusing on our core Regimens.

Further innovation, including the new AMP MD System and Active Hydration Bright Eye Complex, will be introduced at a later time.

How do I use Active Hydration Bright Eye Complex with REDEFINE Eye Cloths?

Use your REDEFINE Eye Cloths as directed. Make sure your eye area is completely dry before using Active Hydration Bright Eye Complex.

Why is it important to use an eye product?

Your eyes are the first place to show stress and fatigue. This is because the delicate area around the eye is the thinnest skin on your face and lacks sebaceous glands that protect this skin. The more fragile, dehydrated and thinner this skin is, the more it shows signs of tiredness since it is under constant exertion and exposure to the elements.
Dark circles, puffiness and ‘tired eyes’ inspired us to answer those needs with Active Hydration Bright Eye Complex.

How does Active Hydration Bright Eye Complex work?

Active Hydration Bright Eye Complex utilizes R+F’s powerful 3D3P Molecular Matrix to help your delicate under-eye skin reach its optimal hydration level, visibly decreasing the look of dark under-eye circles and dryness. The hydrating power of the 3D3P Molecular Matrix also makes the under-eye skin more receptive to other ingredients, so we supercharged the formula with caffeine, phytonutrients and illuminating brighteners to visibly reduce puffiness and improve under-eye radiance.

When do I apply Active Hydration Bright Eye Complex if using it with my R+F Regimen?

After cleansing and toning your face, use your ring finger to gently apply a small amount to the eye area in the morning and evening. Stay away from lashes and do not apply to the upper eye-lid. Allow Active Hydration Bright Eye Complex to dry then follow with the remaining Regimen products.

When used with the AMP MD Roller, cleanse, tone, use the AMP MD Roller, apply Active Hydration Bright Eye Complex as directed and follow with the remaining skincare routine.

What are the results of using Active Hydration Bright Eye Complex?

Consumer participants reported noticeable improvements in just two weeks with even better results after four weeks.
After just four weeks of using Active Hydration Bright Eye Complex, consumer participants reported overall improvement in the appearance of:

  • 93% brightness of the eye area
  • 87% dark under-eye circles
  • 91% under-eye puffiness
  • 82% under-eye hydration

*Based on a 4-week U.S. consumer study. Results may vary depending on multiples factors: age, gender, skin type and condition, concomitant products used, health history, location, lifestyle and diet.

Why do I need a separate product for the eye area? Can’t I just use my Regimen or Active Hydration Serum around my eyes?

The skin around the eyes is the thinnest on the face and surrounds the fragile eye itself. Every eye area product needs to be tested and approved specifically by an ophthalmologist prior to usage for safety. Every Rodan + Fields eye product receives extensive testing to this end.

Other products, though safe and effective to be used where intended, are usually not tested to be used near the eye. At Rodan + Fields, safety and efficacy as well as customer satisfaction are our priorities when it comes to our products.

Who should use Active Hydration Bright Eye Complex?

Active Hydration Bright Eye Complex is suitable for all skin types. This product is especially powerful for those with under-eye dark circles, puffiness, general dullness or dryness.

What is the difference between Active Hydration Bright Eye Complex and REDEFINE Multi-Function Eye Cream?

Active Hydration Bright Eye Complex and REDEFINE Multi-Function Eye Cream feature different key ingredients and are specially formulated to address different eye area concerns.

  1. Bright Eye Complex targets signs of stress and fatigue around the eyes, including the appearance of dark under-eye circles and puffiness. The product features R+F’s proprietary 3D3P Molecular Matrix, phytonutrients, caffeine and illuminating brighteners.
  2. Multi-Function Eye Cream targets signs of aging around the eyes, including the appearance of crow’s feet and fine lines. The formula features powerful Peptides, enriching moisturizers and optical brighteners.

Find more detailed information on the product differences.

How do I know which product (REDEFINE Multi-Function Eye Cream or Active Hydration Bright Eye Complex) to use or recommend to my customer?

Just like choosing a Rodan + Fields Regimen, choosing an eye product should be based on each individual’s skincare concerns.

  • Customers most concerned with signs of aging around the eyes, including the appearance of crow’s feet and under-eye firmness, should choose REDEFINE Multi-Function Eye Cream.
  • Those most concerned with signs of stress and fatigue around the eyes, including the appearance of dark circles and puffiness, should opt for Active Hydration Bright Eye Complex.
  • Anyone concerned with both aging and stressed eyes can use both products. Either Active Hydration Bright Eye Complex in the morning and REDEFINE Multi-Function Eye Cream at night, or you can first apply Bright Eye Complex followed by a layer of Multi-Function Eye Cream.

How do I use Active Hydration Bright Eye Complex?

Use morning and night for maximum benefits. In the morning, after cleansing and toning the skin, gently apply a tear-drop sized amount of Active Hydration Bright Eye Complex to the under-eye area and allow product to dry prior to applying any additional products.
At night, remove makeup, cleanse and tone the skin then apply Active Hydration Bright eye Complex onto dry skin. Allow it to dry prior to applying any additional products. You may use alone or layer REDEFINE Multi-Function Eye Cream under the eye and over crow’s feet to additionally address the appearance of lines, wrinkles and loss of firmness.

Can I apply makeup over Active Hydration Bright Eye Complex?

Yes, the lightweight, fast-drying formula makes Active Hydration Bright Eye Complex ideal for applying underneath makeup. In fact, 93% of participants said Bright Eye Complex layered well with other skincare products and makeup in a two-week consumer study.

What is Active Hydration Bright Eye Complex?

Active Hydration Bright Eye Complex is a lightweight gel-cream formulated to visibly improve the dark circles, puffiness and general dullness associated with tired eyes. Bright Eye Complex delivers targeted hydration to the fragile under-eye area via R+F’s proprietary 3D3P Molecular Matrix which, combined with caffeine and nourishing phytonutrients, leaves eyes looking rested and refreshed.

Why did R+F create Active Hydration Bright Eye Complex?

The thin, fragile skin around the eyes is more likely to be the first place to show signs of stress and fatigue. These signs often appear as dark circles, puffiness and/or dullness, which usually coincide with dehydrated skin. To address them, we created Active Hydration Bright Eye Complex using 3D3P Molecular Matrix and brightening illuminators to properly hydrate the eye area, diffuse discoloration and minimize puffy-looking skin. As a result, you will see a more radiant and a refreshed eye area.

Do I need Active Hydration Serum if I am using another R+F moisturizer (e.g. SOOTHE Sensitive Skin Treatment, REDEFINE Triple Defense Treatment or REDEFINE Overnight Restorative Cream)?

Hydration and moisturization address dryness in different way. Hydration adds water to the skin, while moisturizer do not actually add water to the skin, but rather they form an occlusive barrier on top of the skin to seal in the moisture that is already there. Active Hydration Serum and its 3D3P Molecular Matrix adds continuous hydration to the skin. It has been clinically tested to work synergistically with all R+F Regimens to boost results.

How do I use Active Hydration Serum with my Regimen?

Active Hydration Serum works best when layered under a moisturizer or other skincare product. Apply after cleansing and toning. Do not wait for product to dry, immediately follow with the remaining steps in your skincare routine.

Use prior to Step 3 when using the REDEFINE, REVERSE or UNBLEMISH Regimens. Use prior to Step 2 with the SOOTHE Regimen. Just remember: Wash. Tone. Hydrate. Condition.

What are the clinical results of Active Hydration Serum?

Active Hydration Serum has both hydration benefits as well as Regimen-specific benefits. All users of Active Hydration Serum will experience smoother, softer, more radiant-looking skin.

HYDRATION BENEFITS: Immediate and continuous hydration for smooth, soft, radiant-looking skin.

Immediate Boost of Hydration:
 •Instantly raises skin’s hydration level by 200% after just one use and keeps it there for 8 hours*

Continuous improvement in skin’s moisture level over time*:
 •100% increase in skin’s moisture retention after 1 week*
 •94% saw an improvement in moisture after 2 weeks**

Long-term visible improvement after 2 weeks:
 •93% of participants saw smoother skin
 •87% of participants saw more supple skin
 •86% of participants saw more radiant skin
*Based on an eight-day U.S. clinical study. **Based on a two-week U.S. consumer study.

REGIMEN BENEFITS: When used with your R+F Regimen you will experience additional skin benefits beyond what your Regimen provides, plus smoother, softer, more radiant-looking skin. When Active Hydration Serum was added to each R+F Regimen, participants in an 8-week clinical study achieved the following results:

Active Hydration Serum + REDEFINE Regimen Benefits = Increased Radiance
 •100% had smoother skin
 •100% had softer skin
 •100% had more radiant skin
 •96% had younger-looking skin
 •88% had healthier-looking skin

Active Hydration Serum + REVERSE Regimen* Benefits = Fewer Fine Lines
 •100% had more radiant skin
 •96% had smoother skin
 •96% had softer skin
 •96% had fewer fine lines
 •70% had less visible pores

Active Hydration Serum + UNBLEMISH Regimen Benefits = Balanced Skin
 •94% had more radiant skin
 •81% had softer skin
 •75% had smoother skin
 •88% had less oily skin (t-zone)
 •81% had less dry skin
 •75% had less blotchy skin

Active Hydration Serum + SOOTHE Regimen Benefits = Visibly Firmer Skin
 •95% had softer skin
 •95% saw visibly firmer skin**
 •91% had more radiant skin
 •91% had smoother skin
 •86% had fewer fine lines
 •76% had smaller-looking pores

Based on an eight-week U.S. clinical study, participants’ improvement based on clinical grading. *Results based on testing with REVERSE Brightening Regimen in U.S., but may be used with REVERSE Lightening. **Based on an eight-week independent U.S. consumer study, participants noticed visible improvement.

How do I open the Active Hydration Serum bottle?

Twist cap counter-clockwise to unlock, then remove cap from bottle. Serum will automatically pull into the dropper. Push the button on the top of the cap to expel dropper contents into the palm of your hand. Apply product all over face and immediately follow with the next step in your Rodan + Fields Regimen.

To close the bottle twist the cap clockwise until the button on top pulls down flush with the top in the lock position.

How do I use Active Hydration Serum?

Apply nightly after cleansing and toning. Apply product all over face, and immediately follow with the next step in your Rodan + Fields Regimen (Step 3 for REDEFINE, REVERSE and UNBLEMISH; Step 2 for SOOTHE). Product works best when layered with your Regimen or under a moisturizer/treatment product. May be used twice daily as needed. May be used with AMP MD™ and Night Renewing Serum (apply after AMP MD and before Night Renewing Serum). Do not use on eyelids.

For best results, start with nightly use and adjust dosage based on your skins needs. We recommend nightly use if you have oily or combination skin, however Active Hydration Serum may be used twice daily (morning and evening) if you have dry skin.

Will Active Hydration Serum work if I live in a dry climate?

Yes, those in dry climate will see and feel the immediate benefits of Active Hydration Serum. Active Hydration Serum was formulated to work with all skin types regardless of climate. Regardless of the climate outside, the 3D3P Molecular Matrix draws and locks in moisture from the atmosphere, forming a water reservoir on the skin’s surface, allowing it to take in hydration as needed. If fact, we tested Active Hydration Serum in the desert of Las Vegas during R+F Convention 2016 on more than 4200 people of different ages, ethnicities and with varying skin concerns. Even in those extreme conditions, 96% of them saw an immediate increase in their moisture level.

Do I need Active Hydration Serum if I live in a humid climate?

Living in a humid climate does not mean that your skin in hydrated. Active Hydration Serum was formulated to work with all skin types regardless of climate with the right kind and right level of oil-free hydration. R+F’s proprietary 3D3P Molecular Matrix draws and locks in moisture from the atmosphere, forming a water reservoir on the skin’s surface, allowing it to take in hydration as needed. Skin will be smoother, softer and more radiant-looking, and not greasy or oily.

Do I need Active Hydration Serum if I have oily skin?

Those with oily skin are often hesitant to apply hydrating or moisturizing products for fear of creating additional oil. However, hydration and oil are two very different things. Hydration adds water to your skin to reduce dehydration, while oil sits on top of the skin. And even though there may be no visible signs, oily skin can often be dry underneath causing it to produce more oil.

Everyone can benefit from additional hydration to perform optimally, regardless of your skin type. The trick is to find the right kind. Active Hydration Serum is perfect for all skin types because it self-adjusts to what your skin needs to help it reach its optimal hydration level and maintain it. Active Hydration Serum is oil-free, so it will leave skin feeling smooth, soft and radiant, and not oily or greasy.

In fact, Active Hydration Serum can help balance oil. The 3D3P Molecular Matrix has been specially formulated to ensure that sebum (oil) does not accumulate on the surface of skin. For those with oily skin, we recommend nightly use to help give your skin the hydration it needs.

Can ENHANCEMENTS Lash Boost be used on the lower lash line?

ENHANCEMENTS Lash Boost was only clinically tested on the upper lash line. We do not recommend use on the lower lash line.

Applying ENHANCEMENTS Lash Boost to the upper lashes alone will subsequently apply to the lower lashes by the way of natural blinking. Thus, we do not recommend applying ENHANCEMENTS Lash Boost on the lower lashes because it could lead to excessive product usage and irritate the eye area.

How do I use ENHANCEMENTS Lash Boost with my Regimen?

Remove your makeup (you may use REDEFINE Eye Cloths). Then wash your face with your Rodan + Fields Regimen Wash. Eyes should be completely clean and dry. Apply ENHANCEMENTS Lash Boost as directed and wait at least 90 seconds for the product to completely dry. Follow with the remaining Rodan + Fields Regimen Steps 2-4, avoiding the eye area.

How do I use ENHANCEMENTS Lash Boost with REDEFINE ACUTE CARE?

For best results, apply ENHANCEMENTS Lash Boost every evening on clean and dry upper lash lines as directed. Wait approximately 90 seconds until product has dried before applying REDEFINE ACUTE CARE. Use REDEFINE ACUTE CARE three evenings per week over the wrinkle area/crow’s feet, and press the adhesive gently and smooth out any bubbles. Follow with the rest of your nighttime Regimen, avoiding the area around REDEFINE ACUTE CARE.

For questions pertaining to any potential adverse effects associated with using ENHANCEMENTS Lash Boost

Rodan + Fields’ philosophy is to create safe and effective formulations, and thus, would not place a product on the market otherwise. ENHANCEMENTS Lash Boost is clinically and ophthalmologist tested, and found to be safe and non-irritating. It is a nightly lash conditioning serum that is intended to moisturize, nourish and protect your lashes. ENHANCEMENTS Lash Boost is a cosmetic-grade product designed to improve the appearance of your lashes. It is not a drug product and will not affect the structure and function of your lashes. For best results, apply ENHANCEMENTS Lash Boost to the lash or brow line. If you have health or medical concerns, confer with your doctor. And if you do experience some adverse effects, please discontinue use and seek medical advice.

Is ENHANCEMENTS Lash Boost safe for my eyes?

Yes. ENHANCEMENTS Lash Boost is ophthalmologist tested and found to be safe and non-irritating. However, as with any cosmetic product, some individuals may report temporary tingling or redness, which normally disappears after continued use. If any tingling, itching or redness persists or is not tolerable, discontinue use and seek medical advice.
If you experience slight irritation, discontinue use for at least one day or longer if symptoms persist. Sometimes your skin needs to adjust to new products/ingredients. Here are two options to determine if your skin accepts the ENHANCEMENTS Lash Boost formulation.

  1. Patch test: On clean and dry skin apply a small amount of ENHANCEMENTS Lash Boost on a small area of the lash line of one eye. Allow to completely dry before applying other products near the area. Observe the skin for 24 hours to determine the skin acclimation.
  2. Reduce the frequency of application to every other day until the sensation no longer occurs. Gradually go back to daily application.

In either instance, if skin appears normal then apply ENHANCEMENTS Lash Boost as directed. However, if any tingling, itching or redness persists or is not tolerable, discontinue use and seek medical advice.

I have heard about side effects caused by drugs and other products used to improve lashes. Should I be concerned about potential side effects from the use of ENHANCEMENTS Lash Boost?

No. The only serious side effects we have heard about are those associated with drug products, not cosmetics. ENHANCEMENTS Lash Boost is a cosmetic, and the ingredients have not been associated with any significant side effects. Further, Rodan + Fields’ philosophy is to create safe and effective formulations, and thus, would not place a product on the market if otherwise. ENHANCEMENTS Lash Boost is clinically and ophthalmologist tested, and found to be safe and non-irritating. However, if you have health or medical concerns, confer with your doctor.

Moreover, as with any cosmetic product, some individuals might experience temporary discoloration around the eye area associated with product sensitivity or excessive product usage. The eye area is thin, delicate skin and if you do experience sensitivity to ENHANCEMENTS Lash Boost, we recommend temporarily discontinuing use to allow the skin to return to normal.

What are the most common consumer complaints you anticipate from use of ENHANCEMENTS Lash Boost?

The finished product and the ingredients contained in ENHANCEMENTS Lash Boost have been thoroughly tested in Clinical and Consumer Studies. As with most cosmetic products, some consumers may report temporary tingling or redness, which normally disappears after continued use. However, if any tingling, itching or redness persists or is not tolerable, discontinue use and seek medical advice.

What if I experience tingling, burning, redness or irritation after using ENHANCEMENTS Lash Boost?

Sometimes your skin needs to adjust to new products/ingredients. Here are two options to determine if your skin accepts the ENHANCEMENTS Lash Boost formulation:

  1. Patch test: On clean and dry skin apply a small amount of ENHANCEMENTS Lash Boost on a small area of the lash line of one eye. Allow to completely dry before applying other products near the area. Observe the skin for 24 hours to determine the skin acclimation.
  2. Reduce the frequency of application to every other day until the sensation no longer occurs. Gradually go back to daily application.

In either instance if skin appears normal then apply ENHANCEMENTS Lash Boost as directed. However, if any tingling, itching or redness persists or is not tolerable, discontinue use and seek medical advice.

Is it anticipated that ENHANCEMENTS Lash Boost might cause discoloration or change in the pigmentation of the iris?

No. ENHANCEMENTS Lash Boost does not cause discoloration or change in pigmentation of the iris. Those serious side effects are associated with the warnings on drug products only. The cosmetic ingredients used in ENHANCEMENTS Lash Boost have never been associated with reports of change in iris pigmentation or any discoloration.

Is it anticipated that ENHANCEMENTS Lash Boost might cause permanent discoloration on the eye area?

No. ENHANCEMENTS Lash Boost is not anticipated to cause permanent discoloration on the eye area. None of our clinical and ophthalmology testing show discoloration on the eye area. However, as with any cosmetic product, some individuals may report temporary discoloration associated with product sensitivity or excessive product usage. For example, individuals with sensitivities to facial products may experience facial redness. Also, as the eye area is thin, delicate skin and if you do experience sensitivity to ENHANCEMENTS Lash Boost, we recommend temporarily discontinuing use to allow the skin to return to normal.

If my skin is considered sensitive can I use ENHANCEMENTS Lash Boost?

This will be determined on an individual basis. Although ENHANCEMENTS Lash Boost is ophthalmologist tested and found to be safe and non-irritating as with any cosmetic product, some individuals may experience redness or tingling/itching from one or more of the ingredients in the formulation.

If anyone has a health concern or is hesitant about using ENHANCEMENTS Lash Boost, they may review the ingredient list with their doctor and utilize this patch test prior to use. On clean and dry skin, apply a small amount of ENHANCEMENTS Lash Boost on a small area of the lash line of one eye. Observe the skin for 24 hours to determine the skin acclimation. If skin appears normal then apply ENHANCEMENTS Lash Boost as directed. If any tingling, itching, or redness persists or is not tolerable, discontinue use and seek medical advice.

How does ENHANCEMENTS Lash Boost fit into the R+F Philosophy?

ENHANCEMENTS Lash Boost follows the Rodan + Fields philosophy of Multi-Med Therapy for lashes by bringing together Biotin, Keratin and peptides to moisturize, nourish and protect your lashes. Biotin and Keratin deposit an infusion of protein to the lashes, helping to moisturize and condition them, while peptides enhance lash durability, supporting more voluminous looking lashes.

Why is hydration important to my skin?

Proper hydration should be the cornerstone of any skincare routine. One of the culprits of aging skin is dryness. Whether you experience dryness due to hormonal changes, the environment or age, it can make skin look older. In fact, research shows that dry skin actually behaves like older skin. As the outer surface becomes dry, cell turnover reduces which results in skin that is more prone to sensitivity, lines and wrinkles, and is less receptive to skincare products. As skin ages, it requires more hydration to perform optimally, and can become more difficult for skin to taken in hydration or other skincare ingredients.