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PREFERRED CUSTOMER FAQS

 

Like perks? Here’s all you need to know about being a Preferred Customer, PC Perks and more.

WHAT IS A PC?

A “PC” is a Rodan + Fields Preferred Customer. When you join PC Perks you become a PC, or a Preferred Customer.

WHAT IS THE PC PERKS PROGRAM?

 

PC Perks is our Preferred Customer program offering a 10% discount, free shipping on orders of $80 or more (after the 10% PC discount) and delivery every 60 days with the flexibility to change future products and ship dates in your account settings. Join with a one-time fee of $19.95 and a minimum subscription order of $80. PCs also have access to exclusive offers and promotions, and a PC Perks Priority Customer Service Hotline.

 

HOW DO I ENROLL IN PC PERKS?

You may enroll in PC Perks through a Consultant’s Personal Website. You may also enroll through the R+F website at the time of checkout with an initial subscription order totaling a minimum of $80 after the 10% PC Perks discount is applied. You must provide the required enrollment information, including a valid credit card. Additionally, there is a one-time, non-refundable $19.95 PC Perks enrollment fee.

HOW MUCH DOES IT COST TO BECOME AN R+F PREFERRED CUSTOMER?

You become a Preferred Customer (PC) automatically when you enroll in the PC Perks program. There is a one-time, non-refundable $19.95 enrollment fee and a minimum subscription order of $80.

HOW DO I UPGRADE TO A PC PERKS ACCOUNT?

If you are an existing Customer and would like to upgrade to Preferred Customer status, please call our PC Perks Priority Customer Service Hotline at 877.PERKSRF (877.737.5773).  Phone hours are: Monday through Friday 4 a.m. - 8 p.m. PT, Saturday and Sunday 8 a.m. – 5 p.m. PT.

AS A PREFERRED CUSTOMER IN PC PERKS, HOW DOES FREE SHIPPING WORK?

For PCs, shipping is free on all orders of $80 or more, after the 10% PC Perks discount is applied. When you log in to the R+F website or your Consultant’s Personal Website, identify yourself as a PC by entering your email address and password you selected when enrolling in PC Perks. Then you can view and access the PC pricing and receive free shipping on all orders of $80 or more, whether it is a subscription order or a one-time order.

 

Some restrictions and additional shipping charges may apply for orders to Alaska, Hawaii, Puerto Rico, and Guam. Please refer to our shipping page for additional details.

WHAT IS THE PREFERRED CUSTOMER PRICING?

The Preferred Customer (PC) price includes a 10% discount applied to all R+F products. It is an exclusive benefit available to PCs.

AS A PREFERRED CUSTOMER, DO I AUTOMATICALLY RECEIVE THE PREFERRED CUSTOMER PRICE?

Yes. Once your Preferred Customer account has been established, all orders placed through your account — whether it’s a monthly subscription or a one-time order — qualify for PC pricing.

HOW DO I MANAGE MY PREFERRED CUSTOMER PERKS ACCOUNT?

As a Preferred Customer, you will be identified by your email address and the password you selected when you enrolled in PC Perks. Upon entering the R+F website or your Consultant’s Personal Website, you must log in to identify yourself as a PC in order to view and access the PC pricing, or to update your order, billing or other information on file with R+F.

HOW DO I MANAGE A SCHEDULED SHIPMENT DATE OR ORDER?

Your initial order (minimum of $80 at the PC price) is shipped when you enroll. This is your subscription order. You will receive these same products, at the PC price, every 60 days. You may change your order or delivery date up to one day prior to scheduled shipment, provided it continues to total a minimum of $80 at the PC price. To change the shipment date, log into your account, under My Account choose Manage Subscription, then Change Date. You can add products by choosing Manage Subscription then Add Products, or delete items by changing the quantity on your order.

 

IS THERE A LIMIT TO HOW MANY PC PERKS ORDERS I CAN PLACE IN ONE MONTH?

There is no limit. You can place as many PC Perks orders as you would like. 

IS THERE A TIME WHEN I CANNOT MAKE CHANGES TO MY SHIPPING DATE?

You can’t make changes to your shipping date from the 21st – 31st of any given month due to shipping schedules. 

I ACCIDENTALLY MADE A PURCHASE, HOW CAN I CANCEL THIS ORDER? 

If you make a purchase by mistake, please contact our PC Perks Customer Care team by calling (877) 737-5773 or email pcperks@rodanandfields.com

CAN I PURCHASE MY SCHEDULED PC PERKS ORDER IMMEDIATELY?

Yes! Here’s how: View your order and select Edit Order Date. Choose Buy Now to place an order immediately and then confirm your shipping, billing and product information. 

WHAT DO I DO IF MY CREDIT CARD IS DECLINED? 

If your credit card doesn’t go through, you’ll receive an email from our PC Perks Customer Care team letting you know that we were not able to process your order and requesting that you update your PC Perks billing information. We will process your order again in five business days. 

HOW DO I CANCEL MY PC PERKS MEMBERSHIP?

You may cancel your PC Perks account up to one day prior to your scheduled ship date. Log in to your PC Perks account, click “My Account,” then click “Manage my Account,” and then select “Cancel My Account.” Cancelling your PC Perks account cancels access to the 10% Preferred Customer discount on all purchases, free shipping on orders of $80 or more, subscription orders, and all benefits associated with PC Perks.

WHAT IF I HAVE ADDITIONAL QUESTIONS ABOUT PC PERKS? 

If you have additional questions, feel free to reach out.

Call Us 877.PERKSRF (877.737.5773)
Monday through Friday 4 a.m. - 8 p.m. PST
Saturday & Sunday 8 a.m. - 5 p.m. PST