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60-DAY MONEY BACK GUARANTEE

 

Our goal is to help you achieve radiant, healthy-looking skin. If you’re not completely satisfied with your Rodan + Fields order, follow the return instructions below within 60 days from the date of purchase to receive a full refund.*

Dr. Katie Rodan and Dr. Kathy Fields.

"We are physicians committed to healing our patients’ skin. We stand behind our products, but most importantly, we stand behind you."

— Dr. Katie Rodan and Dr. Kathy Fields

RETURN INSTRUCTIONS

OPTION 1: FAST, FLAT-RATE $7 RETURN

Simply tell us the product(s) you are returning, your reason for the return and your contact details, and we’ll create a return label for you.

START MY RETURN

Then, pack up the return and drop off your package at a USPS location or any blue mailbox near you.

OPTION 2: USE YOUR OWN SHIPPING LABEL

If you prefer to ship your return independently, complete the return form at the bottom of your Rodan + Fields invoice or print a new Return Authorization Form.

Send your completed form, together with the product(s), via FedEx, UPS or USPS to:

Rodan + Fields
2450 Creekside Parkway
Lockbourne, OH 43137

Please insure your package for the value of its contents, as refunds cannot be processed for packages lost in transit.

TRACK YOUR RETURN

Option 1: After you ship your return using our label, click the link in your return confirmation email to track its progress and the status of your refund.

Option 2: If you ship your return independently, you will receive an email when your refund is processed (approximately 10-15 days after it is received at our returns center).

ARE YOU A PREFERRED CUSTOMER (PC)?

If you’d like to remove a product you’re returning from future monthly orders, update your subscription by logging in to your account. Select My Account from the top right corner, then Manage Subscription, then you can remove a product by changing the quantity.

ARE YOU AN INDEPENDENT CONSULTANT?

To learn more about returns, including unsold inventory, resellable items and RF Mall purchases, please refer to Section 10 in the Rodan + Fields Policies & Procedures.

How do I know if my Rodan + Fields products are authentic?

Authentic Rodan + Fields products can only be purchased through an Independent Consultant or on rodanandfields.com. Please be aware that if you find Rodan + Fields products on any other website, the sales are unauthorized and may be counterfeit.

ADDITIONAL QUESTIONS?

For questions about your order, contact Sales Support via email or call 1.888.995.5656.